Return policy

Refund Policy

We want you to feel confident when ordering from AsasWood.

If something isn’t right, we’re here to help.

You can contact us within 14 days of receiving your order to request a return.

Items must be returned in their original condition and packaging.

Once we receive and inspect your return, we will notify you about the approval of your refund.

If approved, your refund will be processed to your original payment method.

Please note that original shipping and handling costs are non-refundable.

Return shipping costs are the responsibility of the customer.

If your item arrives damaged or incorrect, please contact us as soon as possible.

We will review the issue and work with you to find a fair solution.

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been shipped, we will issue a refund minus payment processing costs.

We recommend checking your order upon delivery and contacting us immediately if there are any issues.

If you have any questions, feel free to contact us:

We’ve helped thousands of customers worldwide and always aim to resolve issues quickly and fairly.

Our handmade hay feeder over litter box helps keep your rabbit’s area tidy, organized, and easy to maintain — all in one simple solution.

Discover handmade solutions for rabbits and other small pets like guinea pigs and chinchillas.